I turned away from the manicurist and looked out at the throngs lined up at registers, cashing out groceries to the din of hundreds of shopping carts. The sprightly manicurist's pseudo-professional explanation was still ringing in my ears. "Ma'am, I can fix only the two nails that are messed up bad, I am sorry," she had said. Her Daisy Duck voice grated my frayed nerves. I am never coming back to this nail salon, I vowed to myself, as I looked into her eyes, searching for the faintest hint of remorse. A tactic best used on my children, not on nail salon workers, not the ones in Walmart. "Have a seat over there, ma'am and I'll take care of you in a few minutes," was how she rendered my pressing matter into an almost trivial request. So, while she tended to the redhead in a Waffle House uniform who had arrived before me, I sat in my assigned seat and fumed over why I did not have the gumption to make a real scene. I mulled over whether to take over...